Refund policy
SOUTH WEZT – RETURNS & REFUNDS
Change of mind returns
You have 14 days from receiving your order to tell us if you wish to cancel and return it. To arrange a return, email hello@southwezt.co.uk with your name and order number.
Once you have notified us, you must return the item within 14 days.
Items should be returned in their original condition. You may inspect or try on an item as you would in a shop, but we may reduce your refund if the item's value has been reduced by handling beyond what is reasonably necessary to inspect it.
Unless an item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it to us.
Refunds
Once your return has been received, or you provide evidence that it has been sent back, we will process any refund due within 14 days.
Refunds will be made using your original payment method.
For an eligible cancellation, we will refund the price of the returned item and the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, the additional delivery cost will not be refunded.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, misprinted, incorrect or not as described, please contact us at hello@southwezt.co.uk as soon as possible. Please include your order number and, where appropriate, photographs showing the problem.
We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights. Where goods are faulty or incorrect, you will not be required to pay reasonable return postage.
Personalised products
The statutory right to cancel may not apply to products made to your specifications or clearly personalised. This does not affect your rights where an item is faulty, damaged or not as described.
Made-to-order products
Many SOUTH WEZT products are printed to order. This does not affect your statutory cancellation rights for our standard, non-personalised products.
Contact us
To request a return or discuss a problem with your order, contact:
SOUTH WEZT
hello@southwezt.co.uk
Please contact us before sending an item back so that we can provide the appropriate return instructions.
Nothing in this policy affects your statutory rights.